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Shipping Policy

‌Effective Date: 17 October 2026‌
Issued by THULE OUTDOOR LIMITED

  • Official Website: www.thuleoutdoorshop.com
  • Contact Email: bitwy@thuleoutdoorshop.com
  • Operating Address: Units 1-3 Two Counties Estate, Falconer Road, Haverhill, Suffolk, CB9 7XZ
  • Customer Service Hotline: +44 1440 762518

1. General Scope of Application

This Shipping Policy applies to all order delivery services provided by THULE OUTDOOR LIMITED through our official e-commerce platform, covering all outdoor gear, accessories and related products available on our store. All customers who confirm and submit orders via www.thuleoutdoorshop.com automatically agree to abide by the terms outlined in this policy, which is formulated in full compliance with UK consumer delivery regulations and cross-border e-commerce service norms. We have structured multiple shipping options to fit different customer needs, from local UK fast delivery to standard international shipping, to ensure customers across different regions can receive their ordered items at a reasonable pace.

The listed minimum order value of €38.00 qualifies customers for our basic preferential shipping arrangement, with full tiered preferential rules clearly displayed on our website’s checkout page for full transparency before you confirm payment.

2. Shipping Service Types and Delivery Timelines

We offer three distinct shipping tiers for customers to select based on their own requirements, with all estimated delivery windows counted from the date we send you the “Order Shipped” notification via your registered email:

  1. ‌UK Standard Delivery‌: This service applies to all delivery addresses located within mainland United Kingdom, with an estimated delivery window of 3 to 7 working days after dispatch. The base shipping fee for this option is calculated dynamically at checkout, and orders that meet the minimum qualifying order value of €38.00 are eligible for discounted standard delivery rates.
  2. ‌UK Express Delivery‌: For customers who need their outdoor equipment urgently, this service guarantees delivery within 1 to 2 working days after dispatch, to all non-remote mainland UK addresses. All express delivery parcels are assigned top priority in our warehouse picking and packing workflow, and come with full real-time tracking support.
  3. ‌International Standard Shipping‌: This service covers all eligible delivery addresses across European Economic Area (EEA) and selected global regions, with an estimated delivery window ranging from 7 to 15 working days after dispatch. Customers selecting this service are responsible for any applicable local import duties, customs clearance fees or value-added tax charged by their destination country’s customs authority, which will be notified clearly before you complete your order payment.

Please note that all estimated delivery timelines are reference values based on normal operational conditions. Unforeseen circumstances including extreme adverse weather, temporary courier service disruptions, or mandatory customs inspection delays may extend the delivery timeline moderately, and we will notify you of such delays at the earliest possible opportunity.

3. Order Processing and Dispatch Rules

All successfully paid orders will enter our warehouse processing queue within 24 working hours after payment confirmation. Our dedicated team will conduct double checks for every order: first, to confirm the ordered product is in stock and matches your selected specification, and second, to verify that your provided shipping name, address and contact telephone number are complete and valid to avoid failed delivery attempts. We do not process order dispatch on weekends or UK public holidays, and orders confirmed after 2pm UK local time on working days will be arranged for picking and packing on the next working day.

Once your parcel leaves our warehouse, we will send you a formal shipping notification email that includes your unique parcel tracking number and the official courier’s tracking portal link. You can use this information to check the real-time location and status of your parcel at any time. If you find any tracking information not updating for more than 3 consecutive working days, you can contact our customer service team at bitwy@thuleoutdoorshop.com or call our hotline +44 1440 762518, and we will coordinate with our courier partner to resolve the issue immediately.

4. Delivery and Signature Confirmation

All parcels will require a valid signature at the designated delivery address upon arrival. If no one is available to sign for the parcel at the first delivery attempt, our courier will leave a delivery notification slip at your address, with clear instructions for you to reschedule a second delivery or collect your parcel from the local courier pickup point within 5 working days. If the parcel is returned to our warehouse due to failed delivery attempts caused by incomplete, incorrect recipient information you provided, or your failure to arrange redelivery after the first missed attempt, you will be responsible for covering the cost of re-shipping the parcel to your corrected address.

If you receive a parcel with obvious external packaging damage, you have the right to refuse to sign for the delivery, and contact our customer team immediately. We will arrange a full investigation with the courier and send you a replacement item as quickly as possible once the damage is verified. If you have any other enquiries related to shipping services, you are always welcome to reach out to our team for further support.